1-day return policy, which means you have 1 day after receiving your item to request a return.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- Be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
How to Start a Return
To initiate a return, contact us at info@sallonnuseriehq.com or call us at +383 45 888 422.
Returns should be sent to the following address:
20000 Kuvendi i Arbërit, Prizren. Get Directions
Please note:
- Items returned without prior approval will not be accepted.
- Once your return is accepted, we’ll provide a return shipping label and instructions.
You can contact us at info@sallonnuseriehq.com for any questions regarding returns.
Damages and Issues
Please inspect your order upon receipt and notify us immediately at info@sallonnuseriehq.com if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We will evaluate and address the issue promptly.
Exceptions / Non-Returnable Items
- Custom products: We do not accept returns for personalized dresses made based on client requests.
- Sale items and gift cards: These are non-returnable.
For additional questions, please contact us.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
If you haven’t received your refund after 15 business days, contact us at info@sallonnuseriehq.com
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you are entitled to a 14-day period to cancel or return your order without justification.
- The item must be in the same condition as received, unworn, unused, with tags, and in its original packaging.
- Proof of purchase is required.
Terms & Conditions
1. Payment Methods:
- We accept payments via credit card, debit card, and cash on delivery (COD).
- For card payments, the order must be paid in advance before shipping.
- For cash on delivery (COD), the payment is made to the courier when the order is delivered.
2. Shipping Policy:
- We offer worldwide shipping.
- Shipping within Kosovo is free.
- International shipping costs will be calculated based on the destination.
3. Return and Refund Policy:
- We do not accept returns.
- If there is a defect in the product, please contact us for assistance.
4. Product Quality Guarantee:
- We guarantee the quality of all our products.
5. Customer Support:
- For inquiries, feel free to contact us at:
- Email: info@sallonnuseriehq.com
- Phone: +383 45 888 422
- Response time: within 24 hours.
